Frequently Asked Questions

Syncloud collects and stores a minimum of your personal information that is required to provide our services to you. We do not share your personal data with third parties. You can find our privacy policy on www.syncloud.it.

Syncloud manages domain names for each Syncloud device. This domain name is linked to you device address. Account at www.syncloud.it is needed to enable control over these domain names.

Each Syncloud device has a domain name associated with it. You provide this domain name during device activation. For example if you provided "mydomain" then your device should be accessible at https://mydomain.syncloud.it address. You can always get device address by logging into www.syncloud.it.

You specify these credentials at device activation along with device domain name. These credentials are not transfered anywhere, only you know them.

Yes, you can. By default, Syncloud device is in internal mode. That means it is not available outside the home network. You can switch Syncloud device to external mode. This will make it available from anywhere through the Internet as long as Syncloud device is connected to Internet. However, there are a few things to know before buying a device. You can find further information here.

Syncloud stores all data either on the device itself or on attached external hard drive. This includes all data of Syncloud applications. It's not necessary to get external hard disk to start using Syncloud. There are always few free gigabytes on SD card or flash memory, this space is used by Syncloud as a storage.

Yes. Default account before activation is this, login: root, password: syncloud. After activation password becomes the same as device password.

Yes. All you need to do is find out device IP, usually on your router web page and open https://<IP> in your browser. Then follow the activation procedure.

Wiki, Discussion / Support

Customers have 14 days after receiving the device to return it back and get a refund. Postage costs are not refundable. Faulty devices are replaced for free within 6 months from the date of purchase.